Accessibility statement for GOV.UK ID Check mobile application

This accessibility statement applies to:

  • the iOS GOV.UK ID Check mobile application, first published in July 2022
  • the Android GOV.UK ID Check mobile application, first published in October 2022
  • web pages that check if your device is suitable to use the app

The mobile applications and website are run by the Government Digital Service (GDS).

We want as many people as possible to be able to use these applications. For example, that means you should be able to:

  • change colours, contrast levels and font size
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the application using just a keyboard
  • navigate most of the application using speech recognition software
  • listen to most of the application using your device’s screen reader (including VoiceOver and TalkBack)
  • listen to most of the web pages using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the application text as simple as possible to understand.

AbilityNet has advice on making your devices easier to use if you have a disability.

How accessible the mobile applications are

Apple iOS application

The app will use the user’s iOS language setting rather than the language they choose on the GOV.UK One Login website.

Android application

The app will use the user’s Android system language setting rather than the language they choose on the GOV.UK One Login website.

On some devices, users might find it difficult to interact with the ‘open source licences’ link on the first page of the app. This is because it’s smaller than the recommended size.

Users who have increased the font size and the display size might find it difficult to read the text in the app. This is because some text overlaps when large text size and increased display size are used together.

How accessible the website is

We know some parts of the website are not fully accessible - you can find full details on the accessibility statement for GOV.UK One Login.

When a user goes through the web pages that check if their device is suitable to use the app, their language preference might not persist if they use the ‘back’ link. This means they may need to select their preferred language again.

Feedback and contact information

If you have difficulty using the applications or the website, contact us.

Reporting accessibility problems with the mobile application

We’re always looking to improve the accessibility of this service. If you find any problems that are not listed on this page or think we’re not meeting accessibility requirements, contact us.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you are not happy with how we respond to your complaint, contact the Equality Advisory and Support Service, which is run on behalf of EHRC.

Technical information about this mobile application’s accessibility

GDS is committed to making its website and applications accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the aims of the Web Content Accessibility Guidelines version 2.2 AA standard, due to the non-compliances listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

When using the mobile applications, users may find it difficult to predict which language setting the website and application will use because of the technical complexity of implementing language switching between devices.

When a user goes through the web pages that check if their device is suitable to use the app, the technical implementation of the ‘back’ link means their language preference might not persist if they use the ‘back’ link. This means they may need to select their preferred language again.

On some Android devices, the ‘open source licences’ link on the first page of the app is displayed with a target size that is smaller than Google’s recommended 48 device pixels. This fails WCAG 2.2 success criterion 1.5.8 9 (Target Size) and WCAG 2.2 success criterion 2.4.11 (Focus Not Obscured).

On Android devices, some pages do not respond well if large text size and increased display size are being used together. This fails WCAG 2.2 success criterion 1.4.4 (Resize Text).

If you find an issue that we have yet to identify, please contact us using the details in the ‘Reporting accessibility problems with this mobile application’ section of this statement.

Disproportionate burden

At this time, we have not made any disproportionate burden claims.

Content that’s not within the scope of the accessibility regulations

At this time, we have not identified any content that is not within scope of the accessibility regulations.

Preparation of this accessibility statement

This statement was prepared on 18 July 2022. It was last reviewed and updated on 27 November 2024.

These mobile applications were last tested on 10 July 2023. Testing was carried out by the Digital Accessibility Centre and based on a user’s ability to complete key journeys. All parts of the mobile application journey were tested.